You can contact our customer service department through [email protected] with any questions that interest you.
This text specifies the conditions under which you can activate and use the JoyRent electric scooter.
You must return the JoyRent electric scooter at the end of the rental period in the same condition as when activated.
Dismantling, modification, repair, damage to the JoyRent electric scooter, incl. locks, equipment, scooter stickers are prohibited and will result in a fine.
The activation and use of the JoyRent electric scooter is at your own risk. Responsibility for damage to the electric scooter lies with the user who rented it.
When using the JoyRent electric scooter, the user who rented it bears responsibility for injuries or property damage caused to people or objects around you.
Compensation for expenses related to your negligence or willful damage is covered by the user who rented the electric scooter at the time of the damage.
The user is responsible for any fines, damage to third parties and their property or prosecution that appeared when renting JoyRent electric scooters.
The person representing JoyRent may claim compensation (if any caused by you) or any other costs associated with it.
JoyRent has the right to charge you fines for violations when using the JoyRent electric scooter:
Termination of your use of the JoyRent electric scooter does not terminate this lease agreement between you and PI Trifonov Ilya Valerievich.
Максимальний термін, протягом якого Ви можете взяти напрокат електросамокат JoyRent, становить 12 годин. Після того, як пройде 12 годин, Ви повинні припаркувати, деактивувати і заблокувати електросамокат JoyRent.
You have access to JoyRent electric scooters only through the JoyRent application published in the App Store and Play Store.
To start renting, you need to register with a valid phone number.
To rent a JoyRent electric scooter, you must be at least 18 years old.
It is allowed to rent a JoyRent electric scooter only if you are familiar with the operation of JoyRent electric scooters.
Do not ride the JoyRent electric scooter if you are under the influence of alcohol, drugs or medication, which may impair your ability to safely operate the JoyRent electric scooter.
The weight on the JoyRent electric scooter must not exceed 125 kg.
It is forbidden to transport another person on the JoyRent electric scooter.
Before using the JoyRent electric scooter, you need to independently check the readiness of the scooter for operation and inspect for visible damage:
If technical problems arise with the JoyRent electric scooter, you should immediately inform JoyRent technical support using any of the available methods.
When using electric scooters, consider the weather conditions, the presence of other vehicles and pedestrians, as well as the conditions and obstacles on the road surface and footpath.
You are using the JoyRent electric scooter on public roads and footpaths as permitted by law. You are responsible for determining whether the JoyRent electric scooter can be used on a particular road or footpath, and for complying with any laws that apply to that use.
When using JoyRent scooters, you must:
Charging the scooter JoyRent
Electric scooter JoyRent - requires periodic charging. As the charge in the JoyRent electric scooter decreases, the speed and performance of the JoyRent scooter may change or stop the scooter.
The rate of charge reduction on a JoyRent electric scooter will depend on factors such as:
You can stop using the electric scooter in accordance with this agreement (including parking the JoyRent scooter).
Emergencies, road accidents
Partial refunds are not possible if your trip was successful. Only deposits that have not yet been spent or deposits that have been spent with faulty electric scooters can receive a refund.
If you have any doubts about the use of the JoyRent electric scooter or these conditions, you should contact the JoyRent administration via the app or by e-mail. You and the JoyRent administration agree to make every effort to resolve issues through good faith discussions.
If the dispute is not resolved through discussion, then you or the JoyRent administration can submit the dispute to binding arbitration. The arbitration will only concern disputes between you and JoyRent and will not provide for the resolution of any dispute or claim by any other person.
Nothing in this clause prevents the JoyRent administration from seeking to recover money in accordance with these terms as a debt in a court of competent jurisdiction.
Ці умови можуть змінюватися час від часу. Змінені умови будуть опубліковані на сайті joyrent.com.ua і доступні в додатку JoyRent.
The conditions published on the JoyRent website when activating the JoyRent electric scooter will be the conditions that apply to your use of the JoyRent electric scooter.
If any of these conditions are illegal or unenforceable, then the illegal or unfulfilled conditions will be separated from this transaction. The agreement between you and JoyRent (except for the limited clause) will continue in full force and effect.